By Colin Kopel, Operations Consultant, Goliath Consulting Group When I was a teenager securing my first table waiting job, my future boss told me, “No experience, no problem. Waiting table is so easy I could train my cat to do it.” Mr. Feldstein was partially right. We can train almost anyone to follow a simpleContinue reading “Service and Restaurant Success”
Author Archives: Jay Bandy
Restaurant Staff Recruiting in 2018
Finding restaurant workers today is one of the biggest challenges for restaurateurs By Colin Kopel, Operations Consultant, Goliath Consulting Group How long have you been staring at the door to your restaurant for the perfect server, line-cook, manager or, even dishwasher, to strut in, place a golden resume in your hand and inform you ofContinue reading “Restaurant Staff Recruiting in 2018”
Does Your Restaurant Need an App?
Apps are everywhere and it seems there is an announcement of a new restaurant app weekly for both national and regional brands. See how the statistics on apps add up: There are over 2.2 million apps available on the IOS marketplace and over 3 million Android Apps on Google Play “Games” are the most popularContinue reading “Does Your Restaurant Need an App?”
UNIQUE DIETS: ACCOMMODATING GUESTS AND THE BIG 8 FOOD ALLERGENS IN RESTAURANTS
“Excuse me, do you have any gluten free options?” “Is this salad dressing vegan friendly?” There once was a time where servers and chefs would snicker in private kitchen corners when they heard questions like these. That was then. Now there are an estimated 7.3 million adults following some form of vegetarian diet and 3.1Continue reading “UNIQUE DIETS: ACCOMMODATING GUESTS AND THE BIG 8 FOOD ALLERGENS IN RESTAURANTS”
Food Safety and the Summer Picnic
Growing up, nothing made summer feel quite like summer until the annual family BBQ. Family was used loosely as friends, family, and neighbors would gather at the local park pavilion for a game of softball, playground shenanigans, and, of course, to feast on hot dogs, hamburgers, slaw, and potato salad. But how many picnic-goers knowContinue reading “Food Safety and the Summer Picnic”
Food Halls Are Back on the Scene and Rising
In other parts of the world, food halls are quite common, particularly in Europe. London likes to take credit for being the first to introduce the food hall experience. Soon, they could be found all over Asia. Now, we see more food halls pop up in the U.S., and the trend appears to be growingContinue reading “Food Halls Are Back on the Scene and Rising”
Bartending 101: 7 Tips and Tricks for Better Drinks and Service
To be a successful bartender, you need more than just an in-depth knowledge of mixing drinks. While your level of skill and ability to memorize hundreds of drink recipes is important, you also need personality and attitude. As a bartender, you will find yourself in the center of a crowd of people all simultaneouslyContinue reading “Bartending 101: 7 Tips and Tricks for Better Drinks and Service”
Integrating Technology in the Kitchen
“Work smarter, not harder.” A phrase that is becoming quite popular in kitchen management within restaurants. Technology in the kitchen is changing rapidly, improving kitchen safety, efficiency, and overall restaurant profitability. Restaurateurs are modernizing their kitchens creating more fluid and effective operations. From Bluetooth temperature sensors to robots flipping burgers (yes, it’s really possible), restaurantsContinue reading “Integrating Technology in the Kitchen”
How to Hire First-Rate Staff for Your Restaurant
You could have a winning menu and an innovative restaurant concept, but without the right people to help you execute either, your business is bound to fail. Your employees are your biggest asset. Unfortunately, finding first-rate staff isn’t always easy. However, because your team is the lifeblood of your business, it’s worth investing in aContinue reading “How to Hire First-Rate Staff for Your Restaurant”
The Art and Science of Menu Design
Most people don’t realize how much work goes into designing a menu. But have you ever noticed how a poorly executed menu could make you think twice about ordering while choosing from a visually stimulating or well-written menu can entice and excite you to try everything it has to offer? There’s a certain psychology involvedContinue reading “The Art and Science of Menu Design”
RESTAURANT TRAINING: COSTS, CHALLENGES AND REWARDS
By Guy Pittman, Goliath Consulting Group Intern Extensive employee training is a critical component to the success of any business. This is especially true in restaurant industry due to the fast-paced environment, being labor intensive and direct customer engagement. Unfortunately, managers are spending less time training employees properly and instead, leaving the new hire to figure itContinue reading “RESTAURANT TRAINING: COSTS, CHALLENGES AND REWARDS”
How to improve your restaurant’s customer service
The recipe for a successful restaurant requires a few ingredients; delicious food, a captivating ambiance, and, of course, reliable customer service. Unfortunately, customer service is an element that is often overlooked. Restaurant owners think that if they provide a menu of delectable dishes, they can make up for average customer service efforts. This is simplyContinue reading “How to improve your restaurant’s customer service”