By Colin Kopel, Operations Consultant, Goliath Consulting Group When I was a teenager securing my first table waiting job, my future boss told me, “No experience, no problem. Waiting table is so easy I could train my cat to do it.” Mr. Feldstein was partially right. We can train almost anyone to follow a simpleContinue reading “Service and Restaurant Success”
Tag Archives: Customer Service
Restaurant Service: 6 Most Common Mistakes
Service mistakes can cause any restaurant to lose customers and miss opportunities. Some of the most common mistakes that restaurant employees commit may seem basic and trivial. However, these errors could result in negative reviews or unsatisfied customers who decide to never dine at your establishment again. Here are 6 of the most common mistakesContinue reading “Restaurant Service: 6 Most Common Mistakes”
How to improve your restaurant’s customer service
The recipe for a successful restaurant requires a few ingredients; delicious food, a captivating ambiance, and, of course, reliable customer service. Unfortunately, customer service is an element that is often overlooked. Restaurant owners think that if they provide a menu of delectable dishes, they can make up for average customer service efforts. This is simplyContinue reading “How to improve your restaurant’s customer service”