Category: Service Training

Service and Restaurant Success

By Colin Kopel, Operations Consultant, Goliath Consulting Group When I was a teenager securing my first table waiting job, my future boss told me, “No experience, no problem.  Waiting table is so easy I could train my cat to do it.”  Mr. Feldstein was… Continue Reading “Service and Restaurant Success”

UNIQUE DIETS: ACCOMMODATING GUESTS AND THE BIG 8 FOOD ALLERGENS IN RESTAURANTS

“Excuse me, do you have any gluten free options?” “Is this salad dressing vegan friendly?” There once was a time where servers and chefs would snicker in private kitchen corners when they heard questions like these. That was then. Now there are an estimated… Continue Reading “UNIQUE DIETS: ACCOMMODATING GUESTS AND THE BIG 8 FOOD ALLERGENS IN RESTAURANTS”

Restaurant Service: 6 Most Common Mistakes

Service mistakes can cause any restaurant to lose customers and miss opportunities. Some of the most common mistakes that restaurant employees commit may seem basic and trivial. However, these errors could result in negative reviews or unsatisfied customers who decide to never dine at… Continue Reading “Restaurant Service: 6 Most Common Mistakes”

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